About YEP Energy
From their headquarters in Houston, YEP Energy serves residential and commercial customers within the State of Texas as a Retail Electric Provider operating under Public Utilities Commission of Texas (PUCT) license #10126.
Their buying power and experience enables them to provide their customers with some of the best rates in the State of Texas, and their commitment to quality demands they provide the best customer experience available.
Management Overview – YEP Energy is committed to having the best customer service in the business. They utilize a Customer Service Plan that draws on best practices for all service industries and they use the most advanced electronic tools. Their friendly and knowledgeable customer service team is well trained and come from diverse, multi-cultural backgrounds. Customer care agents can assist you in multiple languages (including Spanish & Korean) to accommodate your needs. Their service function is goal oriented and performance is measured against specific standards at every customer interface point. Upgrades to their system are made on an on-going basis, to ensure that they continuously improve their performance for you. Customer feedback is openly and actively solicited. They rely on you to tell them what is working (or not working) so that they can refine and perfect your experience.
Professional Customer Service – YEP Energy is a private, non-affiliated Retail Electric Provider (“REP”) in the State of Texas, and was founded by energy executives with decades of combined experience in electricity, natural gas, and related industries. Their team members have worked in deregulated markets all over North America and in many international markets. They have roots in the Texas markets since the beginning of deregulation back in January of 2002. Experience is their most valuable asset. It differentiates them from their competition and allows them to provide superior products, pricing, services, and unparalleled customer satisfaction. They are excited for the opportunity to do so for you!
Their Approach – Their Approach is to put the customer first. They want to provide you with a complete energy solution that meets your specific needs. During the initial consultation, they will evaluate your specific needs and then begin to build their services around those needs. They believe this strategy is what sets them apart from other REPs in the commercial and residential energy markets. By combining the procurement of supply with other value added services through their partnership networks, they are able to provide unparalleled energy solutions to residential and commercial entities. They advocate a flat and customer centered structure for your pricing model, and believe this allows them to build genuine, long-term relationships with their customers.
Environment and Community – YEP Energy is doing its part to help conserve resources to protect the environment and to support a healthier and cleaner Texas through the procurement of Renewable Energy Credits (“RECs”). They offer their “100% Green Earth Renewable” plans to their customers on a month-to-month or fixed price basis at competitive rates with the same reliable service as their other plans. They also offer paperless billing and to help you reduce your environment footprint. YEP Energy cares about its community and their future together. YEP Team Members volunteer their time and money to the Aid to Victims of Domestic Abuse organization in Houston, the Boys and Girls Clubs of America organization in Dallas, and the National Multiple Sclerosis Society, in addition to yearly donations by YEP to the United Services Organization (“USO”) through YEP’s dynamic USO Support Their Troops Electricity Plans.
Vision and Values – YEP Energy was founded with clarity in vision and an uncompromising value system. Everyone within their organization is committed to following these fundamental guiding principles when working with their customers, partners and affiliates. They provide power. They serve customers. Knowing their customers have a choice in who provides for their energy needs drives them to excel at what matters most to the customer, because every interaction is an opportunity to reinforce their decision in choosing them.
It’s not worth it.
They believe any business gained while compromising their integrity is not worth the cost. They pledge to earn trust by upholding their unyielding commitment to performance in the most honorable way.
They are in this together!
It is impossible for them to separate ourselves from the communities they serve. They have kids in the same schools, attend the same churches, and live in the same neighborhoods as their customers. They know their success as a business is directly linked to their involvement in their community because “success” is not all about the bottom line. They promise to take every opportunity to serve, improve, and educate seriously.
Now and Later.
Environmental stewardship is important to them. They desire to provide for the energy needs of their customers now but also want to ensure they leave this world better than they found it for later generations. They will continue to search for and offer more renewable, clean energy resources.